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Why is my Project Deleted?
Updated over a week ago

When you create a project on our platform, it's important to understand what this entails. The project creation process involves compiling various inputs, such as media files, scripts, and links, into a cohesive output. These outputs are typically what users intend to download or utilize further.
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However, it's crucial to note that while the project outputs are available for download initially, they are not stored indefinitely. This is because maintaining vast amounts of stored data incurs substantial costs, which can affect the sustainability of our services. Hence, to optimize resources and ensure efficient platform operation, we periodically manage stored projects.

What Gets Deleted?

When we delete a project, it primarily affects the output files generated from your inputs. However, to access the media files associated with your project, you'll need to regenerate the project using Studio.

Deletion Schedule

To maintain a balance between resource utilization and user experience, we've implemented a deletion schedule for projects. Below is a breakdown of when projects are typically deleted based on your subscription plan:

Subscription Plan

Deletion Timeline

Trial/Supreme Trail

Within 7 days

Paid Plan

Within 60 days

Why This Policy?

We understand that losing project outputs can be inconvenient. However, by managing stored projects according to this schedule, we ensure that our platform remains efficient and accessible to all users. This approach allows us to offer competitive pricing plans and maintain a sustainable service for the long term.
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What Can You Do?

If you find yourself needing longer-term storage for your projects, consider upgrading to one of our Paid Plans. Not only will this provide you with extended storage options, but it also unlocks a host of additional features and benefits to enhance your experience on our platform.

โ€‹To mitigate the risk of losing project outputs, we recommend regularly downloading and storing your generated files locally.

Need Further Assistance?

If you have any questions or suggestions regarding our this policy, feel free to reach us at [email protected]

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